Configuration

To configure this module, you need to:

Allow Timesheet for a Helpdesk’s Team
Set a Default Project (optional)

Allow Timesheet

Go to Helpdesk > Configuration > Teams.
Edit or create a new team.
Check Allow Timesheet option to allow timesheets for that team.
Select a Project for that team (optional).

Usage

Go to Helpdesk or Helpdesk > Dashboard to see the tickets dashboard.
In the Kanban view, click in the kanban card of a team to see their tickets and create new ones.
If there is not a Default Project you will need select a Project for the Ticket to show the Timesheet Table.

Bug Tracker

Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.

Credits

Authors

Aresoltec Canarias
Punt Sistemes
SDi Soluciones Digitales
Solvos

Contributors

Aresoltec Canarias, S.L:
- Inma Sánchez
SDi Soluciones, S.L.:
- Oscar Soto
- Jorge Luis Quinteros
Punt Sistemes, S.L.:
- Carlos Ramos
Solvos Consultoría Informática, S.L.:
- David Alonso
Guadaltech Soluciones Tecnológicas, S.L.:
- Fernando La Chica <[email protected]>

Maintainers

This module is maintained by the OCA.

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

This module is part of the OCA/helpdesk project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

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This app does not use any external Python dependencies.

This app has automated tests.

Available languages

	Language	% translated
	Spanish (AR) / Español (AR)	100%
	Spanish / Español	90%
	Hungarian / Magyar	86%