Helpdesk Ticket SLA
(0)
123

Helpdesk Ticket SLA

FREE

Available versions
14.0 13.0 12.0
Required apps
Resource (resource)
Technical name
helpdesk_mgmt_sla
License
AGPL-3
Secure dependencies
N/A
Website
https://github.com/OCA/helpdesk
Download Deploy to Odoo.sh
Helpdesk Ticket SLA

Helpdesk Ticket SLA

Beta License: AGPL-3 OCA/helpdesk Translate me on Weblate Try me on Runboat

This module adds SLA funcionality in Helpdesk module.

Table of contents

Configuration

To configure this module, you need to:

  1. Allow SLA for a Helpdesk’s Team
  2. Set a resource calendar

Allow SLA

  1. Go to Helpdesk > Configuration > SLA.
  2. Edit or create a new SLA.
  3. Check Allow SLA option to allow SLA for that team.
  4. Select a days or hours for that SLA.

Usage

  1. Go to Helpdesk or Helpdesk > Dashboard to see the tickets dashboard.
  2. In the Kanban view, you can see datetime in two colors: Green and Red. If is green, SLA is ok, if is red, SLA is wrong.

Bug Tracker

Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.

Credits

Authors

  • GARCO Consulting

Contributors

Maintainers

This module is maintained by the OCA.

Odoo Community Association

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

This module is part of the OCA/helpdesk project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

0.0 / 5.0
based on 0 ratings
This app does not use any external Python dependencies.
This app has automated tests.

Available languages

Language % translated
Spanish / Español
90%