Installation

If you’re using a multi-database installation (with or without dbfilter option) where /web/databse/selector returns a list of more than one database, then you need to add mail_tracking addon to wide load addons list (by default, only web addon), setting --load option. For example, --load=web,mail_tracking

Usage

If you want to see all tracking emails and events you can go to

• Settings > Technical > Email > Tracking emails
• Settings > Technical > Email > Tracking events

When user sends a message in mail_thread (chatter), for instance in partner form, then an email tracking is created for each email notification. Then a status icon will appear just right to name of notified partner.

These are all available status icons:

Unknown: No email tracking info available. Maybe this notified partner has ‘Receive Inbox Notifications by Email’ == ‘Never’

Waiting: Waiting to be sent

Error: Error while sending

Sent: Sent to SMTP server configured

Delivered: Delivered to final MX server

Opened: Opened by partner

Cc: It’s a Carbon-Copy recipient. Can’t know the status so is ‘Unknown’

No Email: The partner doesn’t have a defined email

When the message generates and ‘error’ status, it will apear on discuss ‘Failed’ channel. Any view that uses ‘mail_thread’ widget can show the failed messages too.

• Discuss

  

• Chatter

  

You can use “Failed sent messages” filter present in all views to show records with messages in failed status and that needs an user action.

• Filter

  

Known issues / Roadmap

• Handle message updates on discuss ‘channel_failed’ instead of showing the ‘outdated’ message.
• Adapt chat_manager changes in v12
• Adapt discuss changes in v12
• Add pivot for tracking events and mail trackings

Bug Tracker

Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.

Credits

Maintainers

This module is maintained by the OCA.

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

This module is part of the OCA/social project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.