Email tracking
(0)
180
Tecnativa

Email tracking

FREE
Technical name
mail_tracking
License
AGPL-3
Secure dependencies
N/A
Email tracking

Email tracking

Beta License: AGPL-3 OCA/social Translate me on Weblate Try me on Runboat

This module shows email notification tracking status for any messages in mail thread (chatter). Each notified partner will have an intuitive icon just right to his name.

Table of contents

Installation

If you’re using a multi-database installation (with or without dbfilter option) where /web/databse/selector returns a list of more than one database, then you need to add mail_tracking addon to wide load addons list (by default, only web addon), setting --load option. For example, --load=web,mail_tracking

Configuration

As there can be scenarios where sending a tracking img in the email body is not desired, there is a global system parameter “mail_tracking.tracking_img_disabled” that can be set to True to remove the tracking img from all outgoing emails. Note that the Opened status will not be available in this case.

Usage

When user sends a message in mail_thread (chatter), for instance in partner form, then an email tracking is created for each email notification. Then a status icon will appear just right to name of notified partner.

These are all available status icons:

unknown Unknown: No email tracking info available. Maybe this notified partner has ‘Receive Inbox Notifications by Email’ == ‘Never’

waiting Waiting: Waiting to be sent

error Error: Error while sending

sent Sent: Sent to SMTP server configured

delivered Delivered: Delivered to final MX server

opened Opened: Opened by partner

cc Cc: It’s a Carbon-Copy recipient. Can’t know the status so is ‘Unknown’

noemail No Email: The partner doesn’t have a defined email

anonuser No Partner: The recipient doesn’t have a defined partner

If you want to see all tracking emails and events you can go to

  • Settings > Technical > Email > Tracking emails
  • Settings > Technical > Email > Tracking events

When the message generates an ‘error’ status, it will apear on discuss ‘Failed’ channel. Any view with chatter can show the failed messages too.

  • Discuss

    https://raw.githubusercontent.com/OCA/social/15.0/mail_tracking/static/img/failed_message_discuss.png
  • Chatter

    https://raw.githubusercontent.com/OCA/social/15.0/mail_tracking/static/img/failed_message_widget.png

You can use “Failed sent messages” filter present in all views to show records with messages in failed status and that needs an user action.

  • Filter

    https://raw.githubusercontent.com/OCA/social/15.0/mail_tracking/static/img/failed_message_filter.png

Known issues / Roadmap

  • Integrate with the core mail.notification model. A soft way would be to write a notification event along with the mail.tracking.event ones. Another way could be to merge both models and build the module features on top of it. This might imply a refactor though.

Bug Tracker

Bugs are tracked on GitHub Issues. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us to smash it by providing a detailed and welcomed feedback.

Do not contact contributors directly about support or help with technical issues.

Credits

Authors

  • Tecnativa

Contributors

  • Tecnativa:
    • Pedro M. Baeza
    • Antonio Espinosa
    • David Vidal
    • Ernesto Tejeda
    • Rafael Blasco
    • Alexandre Díaz
  • Eezee-IT: * Asma Elferkhsi

Other credits

Images

Maintainers

This module is maintained by the OCA.

Odoo Community Association

OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.

This module is part of the OCA/social project on GitHub.

You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

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Python dependencies

Package Version Secured
psycopg2_binary 2.8.6
Werkzeug 0.16.1
lxml 4.6.1
mock 3.0.5

Available languages

Language % translated
Portuguese / Português
60%
Slovenian / slovenščina
56%
Italian / Italiano
32%
Portuguese (BR) / Português (BR)
21%
Dutch / Nederlands
19%
Dutch / Nederlands
19%
Croatian / hrvatski jezik
19%
Finnish / Suomi
18%
German / Deutsch
17%
Portuguese / Português
13%
Romanian / română
12%
Croatian / hrvatski jezik
11%
Hungarian / Magyar
11%
Swedish / Svenska
11%
Norwegian Bokmål / Norsk bokmål
11%
Chinese (Simplified) / 简体中文
11%
Spanish (VE) / Español (VE)
10%
Spanish (MX) / Español (MX)
10%
Polish / Język polski
10%
Greek / Ελληνικά
10%
Latvian / latviešu valoda
9%
Arabic / الْعَرَبيّة
9%
French (CH) / Français (CH)
9%
Turkish / Türkçe
8%
Dutch (BE) / Nederlands (BE)
8%
Turkish / Türkçe
8%
Spanish (AR) / Español (AR)
8%
French (CA) / Français (CA)
8%
Slovak / Slovenský jazyk
8%
Japanese / 日本語
8%
English (UK)
8%
Russian / русский язык
8%
Bulgarian / български език
8%
Mongolian / монгол
8%
Thai / ภาษาไทย
8%
Spanish / Español
8%
Macedonian / македонски јазик
8%
Vietnamese / Tiếng Việt
8%
Chinese (Traditional) / 繁體中文
8%
Bosnian / bosanski jezik
8%
Estonian / Eesti keel
8%
Spanish (CO) / Español (CO)
8%
Spanish / Español
8%
Spanish (EC) / Español (EC)
8%
Serbian (Latin) / srpski
8%
Ukrainian / українська
7%
Spanish (CR) / Español (CR)
7%
Indonesian / Bahasa Indonesia
7%
Hebrew / עִבְרִי
6%
Spanish (PE) / Español (PE)
6%
Persian / فارس
6%
Spanish (CL) / Español (CL)
6%
Spanish (DO) / Español (DO)
6%
Spanish (PY) / Español (PY)
4%
Lithuanian / Lietuvių kalba
4%
Vietnamese / Tiếng Việt
4%
Lithuanian / Lietuvių kalba
4%
French / Français
2%
French / Français
2%
Galician / Galego
0%
Galician / Galego
0%